Policies and privacy.

Last updated November 2026

Educational Disclosure

Gem Veterans Education Group is not accredited by the U.S. Department of Veterans Affairs and is not affiliated with the VA or any government agency. We do not provide legal representation, and we do not prepare, present, or file claims. All services are educational and informational only and are not legal or financial advice. Results are not guaranteed; all benefit decisions are made by the VA.

Guidance reflects our understanding as of the date of your session. Laws, regulations, and VA procedures change, and you should confirm details with the VA or an accredited representative.

If you would like representation on a VA claim, the VA lists accredited attorneys, claims agents, and Veterans Service Organization representatives at va.gov. Help from accredited Veterans Service Organizations is free.

Payment

We accept payment by Square invoice, which accepts all major credit and debit cards, and by Zelle. Invoices and Zelle details are sent to you directly by Gem Veterans Education Group after your inquiry and signed agreement.

For your security, we will never ask you to pay through any other method or account. If you receive a payment request you are unsure of, please confirm with us by email before paying.

Refund Policy

All sales are final. We do not offer refunds for any services rendered, including coaching sessions, educational programs, and Success Hub materials.

By purchasing a service or product, you agree to these terms and to our client agreement, including this no refund policy. We understand that circumstances can change; if you have a question or concern about your engagement, please contact us directly and we will respond personally.

Privacy Policy

This policy explains what information Gem Veterans Education Group collects through this website and our services, and how we use it.

Information we collect

When you join our email list, we collect your email address. When you contact us through Facebook Messenger or email, we receive the information you choose to share. When you become a client, we collect the information you provide in your client agreement and intake sheet, which may include your contact details, service history, and information about your goals.

Payments are handled by Square and by Zelle through your bank. We do not receive or store your full card or bank account numbers.

How we use it

We use your information to respond to inquiries, deliver and prepare your coaching sessions, send invoices, and, if you join our list, send occasional emails about education sessions, programs, and offers. We do not sell your personal information.

Services we rely on

This website is hosted by Netlify, which stores email list signups and keeps standard server logs. Fonts are provided by Google Fonts. Client intake sheets are collected through Google Forms, payments through Square and Zelle, and messages through Facebook Messenger and email. Each provider handles information under its own privacy policy. This website does not use advertising or tracking cookies.

Sensitive information

Please do not send medical records, Social Security numbers, or other sensitive documents through Messenger, email, or this website. Share only what we request for your engagement.

Your choices

You may unsubscribe from our emails at any time using the link in any email, or by writing to us. You may also ask us to access, correct, or delete the personal information we hold about you, subject to any records we are required to keep.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Questions

Write to gemveteranseducationgroup@gmail.com.